Jira Service Management

{"xsrfToken":"f152f526-23a2-41bb-bbdb-db9beb54c8f8_7dea9a9b6b82cf12d9de4c35721f2553d0a9b9a7_lout","branding":{"id":"2","key":"hpcsd","name":"Hastee Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5546bdb-a403-42f0-886f-586b8f38a30e/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcL283ZzdqcXNxZ2s5YWc5b2ciLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZmI2MjAxOTQtZjVlZC00ZmNkLTlmY2YtOWMyY2IxMjQ1MzNkIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTphNTU0NmJkYi1hNDAzLTQyZjAtODg2Zi01ODZiOGYzOGEzMGUiOlsicmVhZCJdfSwibmJmIjoxNjQyNTM0MTQ4LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI1MzQ3NDgsImlhdCI6MTY0MjUzNDE0OCwianRpIjoiYjRhMjVhYjYtYzYxMS00YjkyLWE4NzQtMTIyOWEyOGU1ZjVmIn0.SYdyIrtRnXP0pChG-a1JbILoiTLpNcaiSmgsPGAzDXNy7VYK1hDqaKK5co-CFByu2euh7bpb6rmiTeRtSRVnW0xHnET4N3CHz75fIfBFUSAr6f04_D-V6GjrwkmdqpHLx3NAgBEv_z6a3EtjSL9QEoNUPKoND3FHuuZ1ySZGq4guPAbzollhCxDWC3s-9WoH1EgUy0mYi2OcvsKN05_8WX5iucW9it-1G5KHvpDsmLgpXajUC5HHIBrRUfKAjIZ71mn9m8CO89ukQky6bxtc9qjIOUe324F2vd4qVZcEbt7_j57j0nrwhZE0QKaG0ZESNHeL7qwOQnXJQ45o6xtLiQ&client=fb620194-f5ed-4fcd-9fcf-9c2cb124533d&issuer=micros-group%2Fjira&mode=fit","logoId":"a5546bdb-a403-42f0-886f-586b8f38a30e","isLogoAvailable":true,"helpCenterTitle":"Hastee Customer Service Desk","sharedPortalName":"Hastee Support","userInitialAnnouncementHeader":"We would like to help you the best possible way. So, please select if you are an employer, employee or partner.","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"de-DE":{"localeDisplayName":"German (Germany)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Hastee Customer Service Desk","sharedPortalName":"Hastee Support","announcementHeader":"We would like to help you the best possible way. So, please select if you are an employer, employee or partner.","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Hastee Learning Centre & Support","sharedPortalName":"Hastee Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#6fd7d7","helpCenterTitleColor":"#000808","bannerMediaApiUrl":"https://api.media.atlassian.com/file/54e46d60-e2b8-460b-8411-ee3e3f1ba3c2/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcL283ZzdqcXNxZ2s5YWc5b2ciLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiZmI2MjAxOTQtZjVlZC00ZmNkLTlmY2YtOWMyY2IxMjQ1MzNkIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTo1NGU0NmQ2MC1lMmI4LTQ2MGItODQxMS1lZTNlM2YxYmEzYzIiOlsicmVhZCJdfSwibmJmIjoxNjQyNTM0MTQ4LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDI1MzQ3NDgsImlhdCI6MTY0MjUzNDE0OCwianRpIjoiOWVhZTAxYTQtMmRjZC00MjIyLTljZDAtYzQwMDk3NzBiNDM3In0.TnxfKVjBdIo6xlvagNc1pI_dG1Mp6MFevlSQaUPwwQ_Sf8bYb65Uw5CC6yFgtavrJjTrHV2RCfAIh226GB88ifNw9-ZR9qTTQlL_IgL-SjOR6avzJFSQZKpC3SBLs1ipIBGilD1x1aDe-QLnCD2DLcKJf0ioT4p_jyWbtJvw-gFLkqGkiTkN3RairBPO7gTS7VHTBfSRDJSANEeHJuqLGwvii0oZ1NvX7_y83fA7dm3RJH2KNKFBAVwl3U4LDH2Pm6z7JzL319SGWkSgyTSMzRRxw6Pu7YLHlgQ5-00LRhJdHcfR6cPIDdEzrfqw1kTpqDIUV1jaroJq5VHMPtOqFA&client=fb620194-f5ed-4fcd-9fcf-9c2cb124533d&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"54e46d60-e2b8-460b-8411-ee3e3f1ba3c2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"hpcsd","projectId":10006,"serviceDeskId":2,"name":"Hastee Support Desk","description":"Welcome! Please get in touch with us for all of your customer support queries, we're here for you.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"38","name":"GDPR (Please remove my profile)","descriptionHtml":"","callToAction":"GDPR (Please remove my profile)","introHtml":"If you would like Hastee to delete your profile from our database","icon":10504,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[6],"key":""},{"id":"37","name":"My balance","descriptionHtml":"If you think that your Hastee balance is too low or has changed then please describe your issue here","callToAction":"My balance","introHtml":"My accrued balance is not what I expect it to be.","icon":10484,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[6],"key":""},{"id":"26","name":"Employer Admins","descriptionHtml":"Please only proceed if your employer has previously invited you to Hastee Pay. You can tell us about any issues that you are experiencing accessing the app such as choosing to get paid or resetting your password.","callToAction":"Employer Admins","introHtml":"Having issues with reporting or your admin portal, please let us know.","icon":10481,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[6],"key":""},{"id":"43","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"New feature request","icon":10498,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[6],"key":""},{"id":"36","name":"My Shifts","descriptionHtml":"","callToAction":"My Shifts","introHtml":"When will my latest approved shifts will be uploaded or updated","icon":10488,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[6],"key":""},{"id":"44","name":"Bug/Defect","descriptionHtml":"","callToAction":"Bug/Defect","introHtml":"Something's not quite right or broken","icon":10476,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[6],"key":""},{"id":"45","name":"Integrations related","descriptionHtml":"","callToAction":"Integrations related","introHtml":"T&A and payroll integrations issues","icon":10503,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[6],"key":""},{"id":"46","name":"Worker uploads","descriptionHtml":"","callToAction":"Worker uploads","introHtml":"Creating new workers and profiles not in the DB","icon":10499,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[6],"key":""},{"id":"39","name":"Transactions/Statements","descriptionHtml":"","callToAction":"Transactions/Statements","introHtml":"I have questions about my deductions statement","icon":10528,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"48","name":"Bank Account(s)","descriptionHtml":"","callToAction":"Bank Account(s)","introHtml":"I need to check, add or remove my bank account details (SC; Acc. No; Name)","icon":10485,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[6],"key":""},{"id":"49","name":"Hastee Card","descriptionHtml":"","callToAction":"Hastee Card","introHtml":"","icon":10483,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[6],"key":""},{"id":"33","name":"Password & Login issues","descriptionHtml":"","callToAction":"Password & Login issues","introHtml":"Locked out or issues resetting your password","icon":10506,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[6],"key":""},{"id":"27","name":"Cash out in progress","descriptionHtml":"Please let us know if you're having trouble accessing reports, logging in or managing leavers and joiners.","callToAction":"Cash out in progress","introHtml":"My payment has not arrived in my bank account yet","icon":10507,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[6],"key":""},{"id":"40","name":"Shift Upload","descriptionHtml":"Please submit all shift upload attachments from here.","callToAction":"Shift Upload","introHtml":"Weekly shift uploads from customers","icon":10473,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[6],"key":""},{"id":"34","name":"Invitation code","descriptionHtml":"","callToAction":"Invitation code","introHtml":"Request a new invitation code (my employer has already signed up)","icon":10492,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[6],"key":""},{"id":"47","name":"Cut Off","descriptionHtml":"","callToAction":"Cut Off","introHtml":"What is payroll cut off ?","icon":10490,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[6],"key":""},{"id":"35","name":"[Internal] Re-categorise","descriptionHtml":"","callToAction":"[Internal] Re-categorise","introHtml":"Internal Hastee Metric","icon":10508,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[6],"key":""},{"id":"30","name":"I want Hastee Pay in my organisation","descriptionHtml":"If you are an employer but want Hastee at your place of work then you can leave us a note and we'll get back to you. If you are not a direct employer then you can leave us with the details of your HR/Rewards team or key decision maker.","callToAction":"I want Hastee Pay in my organisation","introHtml":"Request a call back from a member of the team to get Hastee in your organisation","icon":10466,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[6],"key":""},{"id":"62","name":"Change your phone number","descriptionHtml":"","callToAction":"Change your phone number","introHtml":"","icon":10551,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[6],"key":""},{"id":"63","name":"mapal","descriptionHtml":"","callToAction":"mapal","introHtml":"","icon":10572,"iconUrl":"https://hasteepay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[6],"key":""}],"reqGroups":[{"id":6,"name":"Hastee Support Categories."}],"orderMapping":{"6":[63,62,37,36,33,34,47,27,49,26,48,38,30,45,46,40,43,44,35]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ccd3e995-33b2-3068-90df-391d7cfc8473","appLinkName":"System Confluence","appLinkUrl":"https://hasteepay.atlassian.net/wiki","spaceKey":"HPCSD","spaceName":"Hastee Pay Customer Service Desk","spaceUrl":"https://hasteepay.atlassian.net/wiki/spaces/HPCSD","isServer":false},"labels":[],"projectKey":"HPCSD","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HPCSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Hastee Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://hasteepay.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}